I was recently asked by the owner of a warehousing company about how he could streamline communications with his customers so that his employees could get more work done. His major obstacle was that his employees were spending so much time on the phone providing order status updates that they couldn’t fulfill the orders in an efficient manner.
I told him that a web portal would be a very effective automation solution. When developed correctly, a web portal can significantly reduce the time your employees spend on the phone manually providing updates to your customers. A web portal allows your customers (as well as employees and vendors, if you like) to login to the system and see any information you deem relevant to that specific person or group.
Some of the many advantages your business will gain by using a web portal include:
- Increased productivity due to elimination of tedious paperwork and data entry.
- Enhanced customer relationships with personalized, user-specific portal access.
- Effective communication with colleagues, employees, and customers.
- Streamlined business processes with vendors, field staff, subcontractors and others.
- Strong corporate branding with unique, consistent design.
At Miles Technologies, our customers log in to our customer portal to view the progress and status of their projects, submit requests for support and even pay their invoices.
Although a web portal may involve custom software development in order to provide the functionality your business requires, it pays for itself over and over again by allowing your employees to be more productive and giving your customers a sense of well-being when they are able to access the information they need whenever they need it.
If you’d like to learn more about how a web portal can help you run your business more efficiently, contact Miles Technologies today!
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Miles Technologies is a leading, full-service IT company providing technology solutions to organizations of all sizes and from all industries.
